Effective Date: June 27, 2026
At The Oak Vista, we are committed to delivering your home décor products safely and as quickly as possible. Please review our Shipping Policy to understand how we process and deliver your orders.
Orders are typically processed within 1–3 business days after payment has been successfully received. Orders placed on weekends or holidays will be processed on the next business day.
During peak seasons, sales events, or holidays, processing times may be slightly longer.
Standard shipping generally takes 5–10 business days depending on your location. Delivery times are estimates and may vary due to carrier delays, weather conditions, or other circumstances beyond our control.
Shipping charges are calculated at checkout based on your delivery address, selected shipping method, and order size. Any available free shipping promotions will be clearly displayed during checkout.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and shipping details. Tracking information may take up to 24 hours to become active.
Please ensure that your shipping address is accurate before completing your order. The Oak Vista is not responsible for delays or additional shipping costs resulting from incorrect or incomplete addresses provided by customers.
If your order has not arrived within the estimated delivery timeframe, please contact us. We will work with the shipping carrier to investigate the issue and provide updates whenever possible.
If your order arrives damaged, please contact us within 48 hours of delivery. Include photos of the damaged product and packaging so we can assist you with a replacement or appropriate resolution.
International shipping may be available to select countries. Customers are responsible for any applicable customs duties, taxes, import fees, or other charges imposed by their local authorities.
Once an order has been marked as delivered by the shipping carrier, The Oak Vista is not responsible for lost or stolen packages. If you experience a delivery issue, please contact the shipping carrier directly and notify our customer support team for assistance.
If you have any questions regarding our Shipping Policy or your order, please contact us through our Contact Us page. Our support team will be happy to assist you.
