Return & Exchange Policy

Effective Date: June 27, 2026

At The Oak Vista, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we're here to help. Please read our Return & Exchange Policy below.

1. Return Eligibility

You may request a return within 30 days of receiving your order. To be eligible for a return, the item must:

• Be unused and in its original condition.
• Include all original packaging, tags, and accessories.
• Be accompanied by proof of purchase or order confirmation.

2. Non-Returnable Items

The following items cannot be returned or exchanged:

• Items marked as Final Sale or Clearance.
• Customized or personalized products.
• Gift cards.
• Products damaged due to misuse, neglect, or improper handling.

3. Exchanges

We gladly accept exchanges for eligible items if they arrive damaged, defective, or if you received the wrong product. Exchange requests must be submitted within 30 days of delivery and are subject to product availability.

4. Return Process

To initiate a return or exchange:

1. Contact our customer support team through our Contact Us page.
2. Provide your order number and reason for the return or exchange.
3. If approved, you will receive return instructions.
4. Package the item securely and send it to the address provided by our support team.

5. Refunds

Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be issued to your original payment method within 5–10 business days. Processing times may vary depending on your payment provider or financial institution.

6. Return Shipping

Customers are responsible for return shipping costs unless the item received is defective, damaged, or incorrect due to our error. Original shipping charges are non-refundable unless required by applicable law.

7. Damaged or Incorrect Items

If your order arrives damaged or you receive the wrong item, please contact us within 48 hours of delivery. Please include photos of the product and packaging so we can resolve the issue promptly.

8. Cancellations

Orders may be canceled before they have been processed for shipment. Once an order has been shipped, it cannot be canceled and must follow the standard return process.

9. Contact Us

If you have any questions regarding our Return & Exchange Policy or need assistance with your order, please contact us through our Contact Us page. Our customer support team will be happy to assist you.