Privacy Policy

At The Oak Vista, your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website or make a purchase from our Shopify store.

1. Information We Collect

When you visit or place an order on our store, we may collect the following information:

• Name
• Email address
• Phone number
• Billing and shipping address
• Payment details (processed securely through third-party payment providers)
• Order history
• Device information, browser type, IP address, and cookies

2. How We Use Your Information

Your information is used to:

• Process and fulfill your orders.
• Provide customer support.
• Send order confirmations and shipping updates.
• Improve our website and shopping experience.
• Prevent fraud and unauthorized transactions.
• Send promotional emails if you have subscribed.

3. Payment Security

All payments are processed securely through trusted payment gateways integrated with Shopify. We do not store or have access to your complete credit or debit card information.

4. Cookies

Our website uses cookies and similar technologies to improve functionality, remember your preferences, analyze website traffic, and provide a better shopping experience. You may disable cookies through your browser settings; however, some features of the website may not function properly.

5. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information only with trusted third-party service providers, including:

• Shopify
• Payment processors
• Shipping and logistics providers
• Email marketing services (only if subscribed)
• Legal authorities when required by law

6. Data Retention

We retain your personal information only for as long as necessary to fulfill orders, comply with legal obligations, resolve disputes, and enforce our policies.

7. Your Rights

You have the right to:

• Access your personal information.
• Request corrections to inaccurate information.
• Request deletion of your personal data where legally permitted.
• Opt out of marketing communications at any time.

8. Third-Party Services

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those external websites. We encourage you to review their privacy policies before providing personal information.

9. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. While we strive to use commercially acceptable methods to safeguard your data, no method of transmission over the internet is completely secure.

10. Children's Privacy

Our products and services are not intended for children under the age of 13. We do not knowingly collect personal information from children.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page with the revised effective date.

12. Contact Us

If you have any questions regarding this Privacy Policy or how your information is handled, please contact us through our Contact Us page or by using the contact information provided on our website.